Refund and Returns Policy

Shining a Light on Customer Satisfaction

At Lightirng, we're committed to illuminating your world with our exquisite lamps. But we understand that sometimes, even the brightest lights might not fit perfectly in your space. That's why we've crafted a clear and fair refund and returns policy to ensure your shopping experience remains as radiant as our products.

Our 30-Day Beacon of Assurance

We offer a generous 30-day return window for most items purchased from our luminous collection. Think of it as a month-long trial to ensure our lamp truly brightens your life. However, once this 30-day period has dimmed, we won't be able to offer a refund or exchange.

Casting Light on Return Eligibility

To be eligible for a return, your lamp should be:

• As untouched as a new light bulb
• In the same condition as when it first illuminated your doorstep
• Nestled safely in its original packaging
• Accompanied by your proof of purchase - your beacon in the refund process

Illuminating the Return Process

Ready to return? Let's shed some light on the process:

1. Reach out to our illumination specialists at service@dressinr.com within 30 days of your lamp's arrival.
2. We'll brighten your day with a return authorization number and guiding light for the return journey.
3. Carefully dim the lamp's radiance by securely packaging it in its original box.
4. Send your lamp on its return voyage using a trackable shipping service. (Note: The cost of this journey is on you, unless we've made a mistake or sent a defective product)
5. Our team will inspect your returned lamp, ensuring it hasn't lost its shine.
6. If all gleams well, we'll process your refund, returning the brightness to your original payment method.

When the Light Doesn't Shine: Exclusions

Some items, like shooting stars, can't be caught once they've left our orbit:

• Lamps customized to your unique constellation
• Gift cards (think of them as non-refundable starlight)
• Items marked as final sale (these lamps have found their forever home with you)

When Darkness Falls: Damaged or Defective Items

If your lamp arrives with its light dimmed or damaged:

• Contact us immediately - we're here to rekindle the light
• We may ask for a snapshot of the damage (think of it as capturing a lunar eclipse)
• Depending on the situation, we'll offer a replacement lamp, an exchange, or a full refund to brighten your day