Frequently Asked Questions

We've streamlined our payment process to be as clear as daylight. Currently, PayPal is our shining star in the payment universe. It's the sole method we accept for all purchases made on our website, ensuring a secure and radiant transaction every time.

At present, our illuminating reach is focused on brightening homes across the United States. We're not yet equipped to ship our lamps internationally, but we're always looking to expand our radiance in the future!

We believe in keeping things simple and bright. That's why we offer a flat-rate shipping fee of $2.15 for all orders within the United States. It's our way of ensuring your new light doesn't come with any dim surprises.

Our standard shipping option typically illuminates your doorstep within 3-7 business days from the moment you decide to brighten your life. The exact timing can vary depending on how far your home is from our beacon of light and the shipping carrier's journey.

Absolutely! We provide a tracking number in your shipping confirmation email that lets you watch your lamp's journey as it makes its way to light up your world. It's like following a shooting star, but better - because this one's coming to stay!

We understand that sometimes a light might not shine exactly as you imagined. That's why we offer a 30-day return policy for most items. Just ensure your lamp hasn't been used and is in the same radiant condition as when it arrived, accompanied by proof of purchase. It's like a lunar month to decide if our star fits your sky!

Indeed we will! For eligible returns, once we receive and inspect your returned item (making sure its light hasn't been dimmed), we'll process a refund to your original payment method. Think of it as us sending your stardust back to you!

If your lamp arrives damaged or defective, don't let it eclipse your day! Contact us immediately, and we'll work on resolving the issue faster than you can say "blackout." Depending on the situation, we might offer a replacement, exchange, or refund to ensure your space stays brilliantly lit.